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Concierge Maintenance Plans

For clients that want the guaranteed work time of an in house web design team, but without the hassle, we offer large scale maintenance plans.  These plans offer dedicated staff support on contracted turnaround times.  

Support Request Received

Thank you for inquiring about our Joomla Services.  We will reply to you the same day (Monday through Friday) through our support ticket system at https://ywm.zendesk.com.  Click on the link and enter same email address you just used to see the status of your ticket.

We will usually ask for your Joomla administrator password so we can do a thorough review of your website to include Joomla version, inventory of extensions, malware screening, and more.  We will send you a copy of our notes so you can use it to compare services.

You may also call 512-271-5221 to reach us.

 

pdfMonthly Maintenance Plans

Read More about our Maintenance Services

Joomla Maintenance Services

 

Been Awhile Since you Updated your Joomla Website??

Then you’ve come to the right place! No more playing Where’s Waldo with your web designer, sign up for a Monthly Maintenance Plan with YellowWebMonkey Web Design and we will take care of your website for you. All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.

Unlike other companies that take your money monthly without doing anything, we complete our 50 point checklist monthly to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site.

And don’t worry about Joomla releasing new versions. After ensuring any new versions play nice with your extensions, we automatically complete all core upgrades within 72 hours.

Get Started Now!

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Our monthly maintenance plans also include monthly webinars, free access to online tutorials and video training and easy access to support. So don’t delay - sign up for one of our monthly maintenance plans today and we’ll take care of the rest!

Joomla Monthly Maintenance Plans

 

Been Awhile Since you Updated your Joomla Website??

Then you’ve come to the right place! No more playing Where’s Waldo with your web designer, sign up for a Monthly Maintenance Plan with YellowWebMonkey Web Design and we will take care of your website for you. All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.

Unlike other companies that take your money monthly without doing anything, we complete our 50 point checklist monthly to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site.

Get Started Now!

And don’t worry about Joomla releasing new versions. After ensuring any new versions play nice with your extensions, we automatically complete all core upgrades within 72 hours.

Our monthly maintenance plans also include monthly webinars, free access to online tutorials and video training and easy access to support. So don’t delay - sign up for one of our monthly maintenance plans today and we’ll take care of the rest!

Budget Maintenance Plan

 

Want to keep your website safe and secure without breaking the bank?

If your website does not need help with content changes, but need someone to handle all that technical stuff, this is the plan for you.  Our plan monitors your website, runs backups weekly, updates Joomla and extensions, and keeps it secure. GUARANTEED.

Sign Up

Website Insurance

We keep your site 100% updated and secure.  We are so sure you will not get hacked, we will fix your website for free and give you 3 months of maintenance free of charge.

We're Experts

We are one of only 14 companies in the US that are Joomla certified.  We've specialized in it for almost 10 years and have extensive experience with RocketTheme, RSForms, ZOO, K2, Mijoshop, Community Builder, JomSocial, and a ton more.

We like green

We make sure your site gets top ratings on Google Webmasters practicesPagespeed/YSlow speed tests, Sucuri Security, SEO, and more.  Most other companies have a single niche like marketing, programming, design, etc.  We have a 50 point checklist ensure your site is running optimally in all aspects.

And don’t worry about Joomla releasing new versions. After ensuring any new versions play nice with your extensions, we automatically complete all Joomla upgrades after extensive testing on our development servers to make sure it isn't going to wreak havoc on your website.

Our monthly maintenance plans also include bi-weekly webinars, free access to online tutorials and video training. So don’t delay - sign up for one of our monthly maintenance plans today and we’ll take care of the rest!

Get Started Now!

Joomla Upgrade FAQs

Will the site be down during the upgrade?

The site will not be down at all.  We build your website in a subfolder so you can review and approve before we replace the current site.

If something goes wrong, can you restore the old site?

We always backup the existing website first.  Also, we will build the new site in a subfolder so you can review prior to going live.  Once you approve, we make the new site live and then re-back it up.  For an additional cost, we will mail you a memory stick with an archive of the old site and backup of new site.

How do I find out what version of Joomla I am on now?

The easiest way is to go to the administrator side of your website which is your site address and then /administrator (example http://www.mysite.com/administrator).  Match what you see to the picture below:

J10-admin J15-admin J25-admin J32-admin
Joomla 1.0 Joomla 1.5 Joomla 1.7/2.5 Joomla 3.x

 

How long will the upgrade take?

We can complete your upgrade in a week, however, we normally have several projects in our queue.  The average turnaround time is 3-4 weeks but we can complete it quicker with a rush charge.

What if my current site is hacked?

Not a problem.  We build a fresh install of Joomla so you will not have problems with your new site.  For us to migrate over your content, we need access to any of these things: the old site, your hosting account, or an archived backup of the old site.

Should I upgrade to Joomla 3.x?

YES.  Joomla now recommends that brand new sites be built on Joomla 3.x.  

The majority of the upgrades we are doing are directly to Joomla 3.x.  However, if your current templates and extensions are not available for Joomla 3.x, we will upgrade you to Joomla 2.5.  If you contact us for an estimate, we will let you know what we recommend.  

What Joomla Extensions do you Upgrade?

We have experience working with most established Joomla extensions.  If an extension does not have a Joomla 3.x version, we will install a similar extension and manually migrate your existing data into it.  Below is a quick list of extensions we work with the most often.  Items with an asterick (*) next to them are ones we often substitute:

Blogs, CCK, and Directories: K2, ZOO, EasyBlog, SOBI2*, Mosets Tree, DOCman, PhocaDownload

User Interaction: RSForms Pro, Chronoforms, Blue Flame Forms*, JReviews, JComments, JNews, Kunena Forum, Agora Forum*

Slideshow/Galleries: PhocaGallery, FrontPage Slideshow, RokStories, RokSprocket, Widgetkit, JA Slideshow

Events/Calendar: JEvents, GCalendar, DT Register, JCal Pro, MijoEvents, Simple Calendar 

eCommerce Shopping Carts: Virtuemart*, AceShop, MijoShop, Simple Caddy, HikaShop, RedShop

 

What information do you need to start the upgrade?

 

Website Link

Joomla login (username/password)

Name of Hosting Company

Hosting Username/Password

 

Do I have to change hosting companies?

NO.  We build the new site on your existing hosting; we just need your logins.  Before starting the project, we will ensure your current hosting meets the minimum requirements needed for Joomla 3.x and let you know if there are any problems.

Will all the changes/instructions take place remotely?

 

The subfolder we build is on your own hosting account.

How do you charge for upgrades?

We charge a flat fee for the upgrade.  Our work order will spell out the exact features and extensions we will be upgrading on your site.  This cost includes our initial analysis of the site, cost of the template, any extension license fees, and moving the site from development to live on your site.

What forms of payment do you accept?

We accept all major credit cards by phone (Mastercard, VISA, Discover, AMEX) and PayPal (send to email info@yellowwebmonkey.com)

We do accept personal checks; however, your project will not be set into our project schedule till the check clears.

Will my new site work on all browsers?

 

Browsers are in the business of keeping up with the current trends in the market i.e smart phones and tablets, so your new site will not look or function the same on all browsers.  We utilize the Google's support standards for browsers; current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version."http://googledocs.blogspot.com/2011/06/our-plans-to-support-modern-browsers.html

Are Software/Extension License Fees Included?

 

Yes, they are included in the price of your estimate. That is one of the advantages of having a real web design company upgrade your site. We have developer licenses to all the major template clubs and extension websites.

Many times this means you are getting hundreds of dollars worth of templates/extensions for the cost of your upgrade.

 

Can I subcontract the upgrade to you for one of my clients?

Yes.  In fact, over 50% of our projects are for other web designers.  We will not contact your client directly and will put your logo/design credits at the bottom of the website.

What are your billing policies?

 

All invoices are due upon receipt.

 

Late Fees

After 30 days, the invoice is overdue. In the event Customer fails to make any of the payments set forth within the above time frame, a late charge will accrue at 8.0% per month.

After 60 days, the Developers have the right to remove the Web Site until payment in full is paid. In the event Customer fails to make any of the payments referenced in this contract by the deadlines set forth, Developers have the right, but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove content from servers owned by Developers, (3) bring legal action.

Customer is responsible for all costs and expenses not related to the design and development services, such as hosting, domain name registration, advertising, and any other service that is not described or covered by this Agreement.

 

What does "as is" mean?

 

When we upgrade sites we take great care to match the existing site as much as possible.  However, we are not responsible for fixing existing typos, adjusting content, or fixing links/images that are currently broken on existing site.

Do you give a discount for multiple sites?

Yes, we do.  The amount of the discount depends on the number and complexity of the sites.  The first website will be at full price and the discount applied to the subsequent ones.

We have done over 150 Joomla 1.5/2.5 upgrades over the last two years.  View our Upgrade Portfolio or Read Testimonals.

When we had problems, they were there instantly to help. Best we have ever worked with, a winning company with great ideas and service.

Ron LeGuin
Susan Maries

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Joomla Certified Administrator

Joomla Maintenance Plans

Get started with reliable monthly care provided by a Joomla certified company.

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