Concierge Maintenance Plans

For clients that want the guaranteed work time of an in house web design team, but without the hassle, we offer large scale maintenance plans.  These plans offer dedicated staff support on contracted turnaround times.  

Support Request Received

Thank you for inquiring about our Joomla Services.  We will reply to you the same day (Monday through Friday) through our support ticket system at https://ywm.zendesk.com.  Click on the link and enter same email address you just used to see the status of your ticket.

We will usually ask for your Joomla administrator password so we can do a thorough review of your website to include Joomla version, inventory of extensions, malware screening, and more.  We will send you a copy of our notes so you can use it to compare services.

You may also call 512-271-5221 to reach us.

 

pdfMonthly Maintenance Plans

Read More about our Maintenance Services

Joomla Maintenance Services

 

Been Awhile Since you Updated your Joomla Website??

Then you’ve come to the right place! No more playing Where’s Waldo with your web designer, sign up for a Monthly Maintenance Plan with YellowWebMonkey Web Design and we will take care of your website for you. All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.

Unlike other companies that take your money monthly without doing anything, we complete our 50 point checklist monthly to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site.

And don’t worry about Joomla releasing new versions. After ensuring any new versions play nice with your extensions, we automatically complete all core upgrades within 72 hours.

Get Started Now!

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Our monthly maintenance plans also include monthly webinars, free access to online tutorials and video training and easy access to support. So don’t delay - sign up for one of our monthly maintenance plans today and we’ll take care of the rest!

Joomla Monthly Maintenance Plans

 

Been Awhile Since you Updated your Joomla Website??

Then you’ve come to the right place! No more playing Where’s Waldo with your web designer, sign up for a Monthly Maintenance Plan with YellowWebMonkey Web Design and we will take care of your website for you. All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.

Unlike other companies that take your money monthly without doing anything, we complete our 50 point checklist monthly to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site.

Get Started Now!

And don’t worry about Joomla releasing new versions. After ensuring any new versions play nice with your extensions, we automatically complete all core upgrades within 72 hours.

Our monthly maintenance plans also include monthly webinars, free access to online tutorials and video training and easy access to support. So don’t delay - sign up for one of our monthly maintenance plans today and we’ll take care of the rest!

Why Your Website Needs A Maintenance Plan...

The beginning of a new year is always a great time for “getting your house in order”.  We normally start looking at things in our personal lives like saving money for the future, our insurance coverages, home repairs to guard against winter weather and a host of other things we have on that first of the year checklist we promise ourselves we are going to check off to get the year started right. It pays to be prepared for life’s unexpected emergencies and this couldn’t be truer than when it comes to your website.

Imagine it’s a Friday night and you’re preparing to launch a huge promotion on your website for the weekend. You’ve spent all week getting together the changes you want to do, you log into your site and start making the changes and the unthinkable happens…power goes out, site crashes, and you don’t have a backup to restore it. What do you do? Scenarios like this happen all the time and in the event next time it’s you it happens to, you want to be prepared.

Our Maintenance Plans offer a full spectrum of monthly “tune-up” services included in our 50 point checklist to ensure your site is running optimally for security, speed, and SEO.  You get a report at the end of the month letting you know what actions were taken and the current status of your site. Maintenance Plans also come with built in support and guaranteed response times based on the level of support you choose.

“I can't thank Alexis enough who helped me in my time of need...” said Joey Tiritilli of JoeyJet.com. “  I hope that I never need you guys again... However, you are the best as far as I am concerned... Thanks so much!

Our helpdesk system instantly alerts the members of our support team of whatever issues you are having with your site so we can respond as quickly as possible to rectify the situation. Even better all clients on a Maintenance Plan receive Priority Support, which means their trouble tickets are moved to the front of the queue to receive the quickest resolution possible. “You don’t want to be stuck in a situation where you have an emergency that arises and you drop in a support request that’s in the backlog of other requests” says Nicole, a member of the YellowWebMonkey team. “Or even worse, you don’t want to have your site hacked, you need to have it fixed quickly, you’re not on a maintenance plan so you turn to CraigslIst or other job posting sites to find a developer that can do a quick fix for you. These things can end up having disastrous consequences to your website and now you’re faced with having to pay us to fix the initial problem and the damage that was done by another developer. That’s like buying car insurance AFTER you’ve already had an accident!”

Our Maintenance Plans include a full spectrum of services - Joomla system upgrades, extension updates, content updates, access to tutorials, group webinars and one-on-one training are all included in each maintenance package. Even if you’re a seasoned do-it-yourselfer it never hurts to have that extra support in your back pocket in case you even need it. 

“As an estate planning attorney, I can’t help laughing or at least shaking my head when I see stories from colleagues, or witness personally, the problems that arise when folks try to do their own estate planning with LegalZoom and such. But I came to realize I’d been doing the same when it comes to building and maintaining my website!” said Dave Duringer of Law News TV. “Last year I started using Joomla. There was a lot to learn, but I liked the ability to design the site myself. But without any professional assistance, I kept running into problems I could not fix, largely it turns out because I did not upgrade to the latest version—even though I thought I did! I contacted YellowWebMonkey to join their monthly maintenance plan. I was really impressed with the introductory service they provided me, gave the plan a try, and found it’s a super deal given the value they deliver. Now I’m a loyal client of theirs, and I can still manage and design the site myself – but more effectively with their expertise and support.”

So make sure this year you’re covered when it comes to support for your website. Our Maintenance Packages offer you the insurance and assurance you need that in the time of crises someone has your back. And to sweeten the deal for the rest of January we’re offering a great New Year’s special…sign up for a 3 month maintenance contract by January 31st and save 15%!

Joomla Upgrade FAQs

Will the site be down during the upgrade?

The site will not be down at all.  We build your website in a subfolder so you can review and approve before we replace the current site.

If something goes wrong, can you restore the old site?

We always backup the existing website first.  Also, we will build the new site in a subfolder so you can review prior to going live.  Once you approve, we make the new site live and then re-back it up.  For an additional cost, we will mail you a memory stick with an archive of the old site and backup of new site.

How do I find out what version of Joomla I am on now?

The easiest way is to go to the administrator side of your website which is your site address and then /administrator (example http://www.mysite.com/administrator).  Match what you see to the picture below:

J10-admin J15-admin J25-admin J32-admin
Joomla 1.0 Joomla 1.5 Joomla 1.7/2.5 Joomla 3.x

 

How long will the upgrade take?

We can complete your upgrade in a week, however, we normally have several projects in our queue.  The average turnaround time is 3-4 weeks but we can complete it quicker with a rush charge.

What if my current site is hacked?

Not a problem.  We build a fresh install of Joomla so you will not have problems with your new site.  For us to migrate over your content, we need access to any of these things: the old site, your hosting account, or an archived backup of the old site.

Should I upgrade to Joomla 3.x?

YES.  Joomla now recommends that brand new sites be built on Joomla 3.x.  

The majority of the upgrades we are doing are directly to Joomla 3.x.  However, if your current templates and extensions are not available for Joomla 3.x, we will upgrade you to Joomla 2.5.  If you contact us for an estimate, we will let you know what we recommend.  

What Joomla Extensions do you Upgrade?

We have experience working with most established Joomla extensions.  If an extension does not have a Joomla 3.x version, we will install a similar extension and manually migrate your existing data into it.  Below is a quick list of extensions we work with the most often.  Items with an asterick (*) next to them are ones we often substitute:

Blogs, CCK, and Directories: K2, ZOO, EasyBlog, SOBI2*, Mosets Tree, DOCman, PhocaDownload

User Interaction: RSForms Pro, Chronoforms, Blue Flame Forms*, JReviews, JComments, JNews, Kunena Forum, Agora Forum*

Slideshow/Galleries: PhocaGallery, FrontPage Slideshow, RokStories, RokSprocket, Widgetkit, JA Slideshow

Events/Calendar: JEvents, GCalendar, DT Register, JCal Pro, MijoEvents, Simple Calendar 

eCommerce Shopping Carts: Virtuemart*, AceShop, MijoShop, Simple Caddy, HikaShop, RedShop

 

What information do you need to start the upgrade?

 

Website Link

Joomla login (username/password)

Name of Hosting Company

Hosting Username/Password

 

Do I have to change hosting companies?

NO.  We build the new site on your existing hosting; we just need your logins.  Before starting the project, we will ensure your current hosting meets the minimum requirements needed for Joomla 3.x and let you know if there are any problems.

Will all the changes/instructions take place remotely?

 

The subfolder we build is on your own hosting account.

How do you charge for upgrades?

We charge a flat fee for the upgrade.  Our work order will spell out the exact features and extensions we will be upgrading on your site.  This cost includes our initial analysis of the site, cost of the template, any extension license fees, and moving the site from development to live on your site.

What forms of payment do you accept?

We accept all major credit cards by phone (Mastercard, VISA, Discover, AMEX) and PayPal (send to email info@yellowwebmonkey.com)

We do accept personal checks; however, your project will not be set into our project schedule till the check clears.

Will my new site work on all browsers?

 

Browsers are in the business of keeping up with the current trends in the market i.e smart phones and tablets, so your new site will not look or function the same on all browsers.  We utilize the Google's support standards for browsers; current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version."http://googledocs.blogspot.com/2011/06/our-plans-to-support-modern-browsers.html

Are Software/Extension License Fees Included?

 

Yes, they are included in the price of your estimate. That is one of the advantages of having a real web design company upgrade your site. We have developer licenses to all the major template clubs and extension websites.

Many times this means you are getting hundreds of dollars worth of templates/extensions for the cost of your upgrade.

 

Can I subcontract the upgrade to you for one of my clients?

Yes.  In fact, over 50% of our projects are for other web designers.  We will not contact your client directly and will put your logo/design credits at the bottom of the website.

What are your billing policies?

 

All invoices are due upon receipt.

 

Late Fees

After 30 days, the invoice is overdue. In the event Customer fails to make any of the payments set forth within the above time frame, a late charge will accrue at 8.0% per month.

After 60 days, the Developers have the right to remove the Web Site until payment in full is paid. In the event Customer fails to make any of the payments referenced in this contract by the deadlines set forth, Developers have the right, but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove content from servers owned by Developers, (3) bring legal action.

Customer is responsible for all costs and expenses not related to the design and development services, such as hosting, domain name registration, advertising, and any other service that is not described or covered by this Agreement.

 

What does "as is" mean?

 

When we upgrade sites we take great care to match the existing site as much as possible.  However, we are not responsible for fixing existing typos, adjusting content, or fixing links/images that are currently broken on existing site.

Do you give a discount for multiple sites?

Yes, we do.  The amount of the discount depends on the number and complexity of the sites.  The first website will be at full price and the discount applied to the subsequent ones.

We have done over 150 Joomla 1.5/2.5 upgrades over the last two years.  View our Upgrade Portfolio or Read Testimonals.

When we had problems, they were there instantly to help. Best we have ever worked with, a winning company with great ideas and service.

Ron LeGuin
Susan Maries
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Joomla Maintenance Plans

Get started with reliable monthly care provided by a Joomla certified company.

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