What forms of payment do you accept for maintenance?
We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal. Payments are drawn on the first of every month for the upcoming month.
Is there a commitment to a how many months of maintenance I sign up for?
Yes, we require a minimum of 3 months of maintenance. After that our plans can be canceled by either party for any reason with a 2-week notice.
What SEO is part of maintenance?
All of our maintenance plans offer SEO; here are just a few
- Add meta tags/keywords
- Speed tests
- Fix crawl errors
- Fix broken links,
- Submit to sitemaps
- Ensure site is mobile friendly
- Protect against malware
- Facebook Debuger
If you have unique SEO needs you can choose to use part of your ticket time on SEO.
Do maintenance minutes roll over?
No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes. If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh.
You sign up for the standard plan which has 120 minutes and you have overages
- Option 1 You authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes at $75/per hour.
- Option 2 You DO NOT authorize overages your ticket would be closed to account for the time used that cycle. When the next cycle starts the ticket will be reopened and we would resume where we left off.
Will you answer my questions as part of maintenance?
The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com.
You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time.
We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials