Call Us: 512.271.5221

We run weekly backups using Akeeba Backup and store them on your server and in our company Dropbox.  We can also upload them directly to your Dropbox or Amazon S3 if you prefer.

Joomla Upgrade FAQs

If something goes wrong, can you restore the old site?

We always backup the existing website first. Also, we will build the new site in a subfolder so you can review prior to going live. Once you approve, we make the new site live and then re-back it up. For an additional cost, we will mail you a memory stick with an archive of the old site and backup of new site. Read More

Should I upgrade to Joomla 3.x?

YES. Joomla now recommends that brand new sites be built on Joomla 3.x. The majority of the upgrades we are doing are directly to Joomla 3.x. However, if your current templates and extensions are not available for Joomla 3.x, we will upgrade you to Joomla 2.5. If you contact us for an estimate, we will let you know what we recommend. Read More

What forms of payment do you accept?

We accept all major credit cards by phone (Mastercard, VISA, Discover, AMEX) and PayPal (send to email ) We do accept personal checks; however, your project will not be set into our project schedule till the check clears. Read More

How long will the upgrade take?

We can complete your upgrade in a week, however, we normally have several projects in our queue. The average turnaround time is 3-4 weeks but we can complete it quicker with a rush charge. Read More

What does "as is" mean?

When we upgrade sites we take great care to match the existing site as much as possible. However, we are not responsible for fixing existing typos, adjusting content, or fixing links/images that are currently broken on existing site. Read More

Will my new site work on all browsers?

Browsers are in the business of keeping up with the current trends in the market i.e smart phones and tablets, so your new site will not look or function the same on all browsers. We utilize the Google's support standards for browsers; current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version." Read More

Can I subcontract the upgrade to you for one of my clients?

Yes. In fact, over 50% of our projects are for other web designers. We will not contact your client directly and will put your logo/design credits at the bottom of the website. Read More

Are Software/Extension License Fees Included?

Yes, they are included in the price of your estimate. That is one of the advantages of having a real web design company upgrade your site. We have developer licenses to all the major template clubs and extension websites. Many times this means you are getting hundreds of dollars worth of templates/extensions for the cost of your upgrade. Read More

Do you give a discount for multiple sites?

Yes, we do. The amount of the discount depends on the number and complexity of the sites. The first website will be at full price and the discount applied to the subsequent ones. Read More

What are your billing policies?

All invoices are due upon receipt. Late Fees After 30 days, the invoice is overdue. In the event Customer fails to make any of the payments set forth within the above time frame, a late charge will accrue at 8.0% per month. After 60 days, the Developers have the right to remove the Web Site until payment in full is paid. In the event Customer fails to make any of the payments referenced in this contract by the deadlines set forth, Developers have the right, but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove content from servers owned by Developers, (3) bring legal action. Customer is responsible for all costs and expenses not related to the design and development services, such as hosting, domain name registration, advertising, and any other service that is not described or covered by this Agreement. Read More
They are capable, responsible, articulate, and they guard your budget as carefully as their own. I highly recommend them. They have built four sites for us over the years, and they make us look good!
Toni Maloney
CEO - Bpeace
I’ve worked with web hosts and developing companies for almost 20 years in different parts of the world, and I have never come across any company with as good customer service and knowledge of what they do as YWM.
Mikael Perrson
Multimedia Manager - San Antonio Humane Society
YellowWeb Monkey provided a smooth, professional Joomla upgrade to our outdated site. I would highly recommend their services for a complete, comprehensive remake of your website at a very reasonable cost.
Don Garner
Marketing Manager - Up & Coming Weekly
The site is a clear improvement from what it replaces, and all of that was made possible by YWM's dedication and hard work. Also, we will be starting one of their maintenance plans, as their knowledge of JOOMLA is first rate.
Cody Baertschi
Marketing Coordinator - Continental Mapping Consultants