Call Us: 512.271.5221

Thank you for inquiring about our Joomla Services.  We will reply to you the same day (Monday through Friday) through our support ticket system at https://ywm.zendesk.com.  Click on the link and enter same email address you just used to see the status of your ticket.

We will usually ask for your Joomla administrator password so we can do a thorough review of your website to include Joomla version, inventory of extensions, malware screening, and more.  We will send you a copy of our notes so you can use it to compare services.

You may also call 512-271-5221 to reach us.

 Thanks for requesting a call back. We try to call back same business day but it will definitely be within two. You can also call us at 512-271-5221 or click on the joomla chat support icon in the bottom right.

YellowWebMonkey offers Managed Virtual Private Server (VPS) hosting on our server.  Because we specialize in Joomla, the server is already configured to run optimally for Joomla 3.x websites in terms of speed and security.  Your hosting account will always have the correct versions of PHP, mySQL, etc for the current version of Joomla so that means you do not have to submit tickets or search around yourself.

Originally YellowWebMonkey did not want to get into the hosting world.  However, we were frustrated ourselves with trying to configure shared or reseller accounts the way we wanted as well as tweak settings like closing ports, adjusting file permissions, etc.  We knew we couldn't be the only ones experiencing this, so we decided to offer the exact same hosting we use for our own sites.

For those that like specifics:

  • CentOS Linux with Full Root Access (64-bit with 32-bit Compatibility)
  • cPanel
  • Apache Web Server
  • Secured VPS with free IPTables Firewall
  • Safe Harbor Certified
  • Supermicro Servers
  • AMD Opteron 6000 series CPUs
  • Fault Tolerant RAID Disk Arrays
  • DDR3 ECC RAM

 

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Below you will find a growing list of common problems our clients ask us about and how to resolve them.

Cannot Remember Your Password

In a web browser, go to http://www.yourwebsite.com/index.php?option=com_users&view=reset where you must change yourwebsite.com to your website name.

From there, fill in your email address (this must be the one associated with your website account) and click ok.

It will email you a token and link to reset your password.

 

User in another country getting 403: Forbidden Error

As a part of our upgrades we block certain countries because they have a high propensity to have hackers and malicious users.  To change the countries that are blocked or allowed follow these steps

Login to the backend of your website.

Go to COMPONENTS>>RSFIREWALL!>>FIREWALL CONFIGURATION

rs firewall block country 1

Go to the COUNTRY BLOCKING tab

If a country is checked that indicates it is blocked; if it is blank it is allowed.

rs firewall block country 1

Error displaying the error page: Application Instantiation

That error occurs from two possible options:

1. You changed the site configuration in the backend of Joomla (database name, username, or password) and now the site cannot connect.
2. Your hosting company made some configuration changes to the server such as the PHP version, etc that are causing the connection problem.

If you have not logged into the site and done the first option, I suggest contacting your hosting company and inquiring about what changes they have made recently. 

Joomla upgrade availible for your site...Can you update it yourself?

Do you have this banner on the backend of your site when you login?

joomla upgrade button

Check out our Can you handle upgrading your site with the newest Joomla update? blog that breaks updates down for you.

Additional Login Screen on my site

Check out this tutorial on how to use this new login.

View Maintenance Reports

Go to https://ywm.zendesk.com/, login and view old tickets and all PDF's in maintenance report tickets.

 

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