Thank you for inquiring about our Joomla Services. We will reply to you the same day (Monday through Friday) through our support ticket system at https://ywm.zendesk.com. Click on the link and enter same email address you just used to see the status of your ticket.
We will usually ask for your Joomla administrator password so we can do a thorough review of your website to include Joomla version, inventory of extensions, malware screening, and more. We will send you a copy of our notes so you can use it to compare services.
You may also call 512-271-5221 to reach us.