Why You Need A Maintenance Plan
The beginning of a new year is always a great time for “getting your house in order”. We normally start looking at things in our personal lives like saving money for the future, our insurance coverages, home repairs to guard against winter weather and a host of other things we have on that first of the year checklist we promise ourselves we are going to check off to get the year started right. It pays to be prepared for life’s unexpected emergencies and this couldn’t be truer than when it comes to your website.
Imagine it’s a Friday night and you’re preparing to launch a huge promotion on your website for the weekend. You’ve spent all week getting together the changes you want to do, you log into your site and start making the changes and the unthinkable happens…power goes out, site crashes, and you don’t have a backup to restore it. What do you do? Scenarios like this happen all the time and in the event next time it’s you it happens to, you want to be prepared.
Our Maintenance Plans offer a full spectrum of monthly “tune-up” services included in our 50 point checklist to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site. Maintenance Plans also come with built in support and guaranteed response times based on the level of support you choose.
“I can't thank Alexis enough who helped me in my time of need...” said Joey Tiritilli of JoeyJet.com. “ I hope that I never need you guys again... However, you are the best as far as I am concerned... Thanks so much!
Our helpdesk system instantly alerts the members of our support team of whatever issues you are having with your site so we can respond as quickly as possible to rectify the situation. Even better all clients on a Maintenance Plan receive Priority Support, which means their trouble tickets are moved to the front of the queue to receive the quickest resolution possible. “You don’t want to be stuck in a situation where you have an emergency that arises and you drop in a support request that’s in the backlog of other requests” says Nicole, a member of the YellowWebMonkey team. “Or even worse, you don’t want to have your site hacked, you need to have it fixed quickly, you’re not on a maintenance plan so you turn to CraigslIst or other job posting sites to find a developer that can do a quick fix for you. These things can end up having disastrous consequences to your website and now you’re faced with having to pay us to fix the initial problem and the damage that was done by another developer. That’s like buying car insurance AFTER you’ve already had an accident!”
Our Maintenance Plans include a full spectrum of services - Joomla system upgrades, extension updates, content updates, access to tutorials, group webinars and one-on-one training are all included in each maintenance package. Even if you’re a seasoned do-it-yourselfer it never hurts to have that extra support in your back pocket in case you even need it.
“As an estate planning attorney, I can’t help laughing or at least shaking my head when I see stories from colleagues, or witness personally, the problems that arise when folks try to do their own estate planning with LegalZoom and such. But I came to realize I’d been doing the same when it comes to building and maintaining my website!” said Dave Duringer of Law News TV. “Last year I started using Joomla. There was a lot to learn, but I liked the ability to design the site myself. But without any professional assistance, I kept running into problems I could not fix, largely it turns out because I did not upgrade to the latest version—even though I thought I did! I contacted YellowWebMonkey to join their monthly maintenance plan. I was really impressed with the introductory service they provided me, gave the plan a try, and found it’s a super deal given the value they deliver. Now I’m a loyal client of theirs, and I can still manage and design the site myself – but more effectively with their expertise and support.”
So make sure this year you’re covered when it comes to support for your website. Our Maintenance Packages offer you the insurance and assurance you need that in the time of crises someone has your back.