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The tickets cover a wide range; from content updates to Joomla configuration and CSS customization. We will also fix many hosting problems. Usually you will not get outside the scope unless you want to add new functionality that requires additional software licenses, need PHP customization to the source code, or exceed your hours for the month (then we give you a choice to put on hold till the following month or just add additional hours to the current month).

Maintenance Plan Options

  • Basic
  • Maintenance Only
  • Monthly
  • Monthly
  • within 72 hrs
  • Monthly
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • Standard
  • 2 hours
  •  
  • Weekly
  • Weekly
  •  
  • within 72 hrs
  • Weekly
  •  
  • Monthly
  • 2 Hours*
  •  
  • Monthly
  •  
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 4 Business Days
  • Premium
  • 3 hours
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 1 Hour*
  • 3 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days
  • Enterprise
  • 4 hours
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 2 Hours*
  • 4 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days

* Hours are allotted for each month and do not rollover.

Maintenance FAQs

What upgrades are run?

Any core Joomla upgrade will be run within 72 hours of release. We do testing of new releases on a test site first to ensure there are no bugs in them. We also upgrade all 3rd party extensions on your site. As part of maintenance, we install several additional tools on your site like JCE Editor, Akeeba Backup, AdminTools, JW All Videos, and the many of the NoNumbers extensions. Every month you will receive an emailed rollup of all software on your site that has been upgraded during that month. Read More

What kind of website backups do you run?

We run weekly backups using Akeeba Backup and store them on your server and in our company Dropbox. We can also upload them directly to your Dropbox or Amazon S3 if you prefer. https://www.akeebabackup.com/products/akeeba-backup.html Read More

What type of work do support tickets cover?

The tickets cover a wide range; from content updates to Joomla configuration and CSS customization. We will also fix many hosting problems. Usually you will not get outside the scope unless you want to add new functionality that requires additional software licenses, need PHP customization to the source code, or exceed your hours for the month (then we give you a choice to put on hold till the following month or just add additional hours to the current month). Read More

Do maintenance minutes roll over?

No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes. If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh. Example: You sign up for the standard plan which has 120 minutes and you have overages Option 1 You authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes at $75/per hour. Option 2 You DO NOT authorize overages your ticket would be closed to account for the time used that cycle. When the next cycle starts the ticket will be reopened and we would resume where we left off. you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes. Read More

How do I cancel my maintenance plan?

To cancel a plan, submit a ticket to us at support@yellowwebmonkey.com requesting your plan be canceled at least 2 weeks notice prior to the . You can also switch to a different plan should that fit your needs better. At the end of your last paid month, YellowWebMonkey will no longer update any aspect of your site. Please note that once you cancel maintenance, YellowWebMonkey may not be available to make any future changes or updates to your site. Since we prioritize maintenance clients and development projects first, we rarely take on separate freelance projects because of our project load. Read More

Will you answer my questions as part of maintenance?

The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com . You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time. We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials Read More

What forms of payment do you accept for maintenance?

We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal. Payments are drawn on the first of every month for the upcoming month. Read More

What SEO is part of maintenance?

All of our maintenance plans offer SEO; here are just a few Add meta tags/keywords Speed tests Fix crawl errors Fix broken links, Submit to sitemaps Ensure site is mobile friendly Protect against malware Facebook Debuger If you have unique SEO needs you can choose to use part of your ticket time on SEO. Read More

Is there a commitment to a how many months of maintenance I sign up for?

Yes, we require a minimum of 3 months of maintenance. After that our plans can be canceled by either party for any reason with a 2-week notice. Read More

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