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Joomla Monthly Website Maintenance

Even if we haven't heard from you in a year, we are always monitoring uptime & security, running backups, and completing our 50 point checklist on your site.

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Joomla & Extension Upgrades

Zero downtime, guaranteed.. Don't worry about Joomla releasing new versions. As soon as it is, we run extensive tests on it to make sure there are not bugs and it "plays nice" with all your extensions. Then we automatically upgrade to the newest version. This includes jumps from 2.5 to 3.2 as well as future jumps to 3.5 and 4.0. We also have developer licenses for hundreds of dollars worth of extensions, so that is included in your monthly cost. View Extensions...

50 Point Maintenance Checklist

Our 50 point checklist ensures your site is a well-oiled machine. Example items are: broken links, SEO data, mobile usability, speed, and Google best practices. You receive a written report with results, website traffic and other important info.

Support Tickets

Drop an email and it's done. Whether it's adding/modifying content, adding a new feature, or re-styling your site, you can use your time for it. We manage all content and functionality changes for you. You never have to login to your site again (if you don't want to). Your requests are all managed in Zendesk to track progress and allow team members to work together on requests.

Site Optimization

Websites serve a function and it isn't to just look pretty. It's to get your business/organization new leads, product sales, donation, etc. We work with you to make your website work for you.

Our monthly maintenance plans essentially give you a webmaster to take care of your website for you.  All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.  

Unlike other companies that take your money monthly without doing anything, we complete our 25 point checklist monthly to ensure your site is running optimally for security, speed, and SEO.  You get a report at the end of the month letting you know what actions were taken and the current status of your site.

Add to that an easy system to get help: 1) Support tab on your website, 2) Live Chat, 3) Email, or 4) ZenDesk help desk that will start working on issues immediately.  No more playing "Where's Waldo?" with your web designer.

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Maintenance Features

Here are some things that distinguish us from other website providers:

  • Project Management

    • Contracted work order for your plan
    • Portal to submit tickets and view all work past/present
    • Veteran Owned Business
    • US company (Specialists in Alaska, California, Hawaii, and Texas)
    • Accept all major credit cards and auto-bill for convenience
  • Full Team of Joomla Experts on Call

    • With YellowWebMonkey you get a full team: programmers, designers, project manager, and a marketing consultant. We're also one of 14 companies in the US that is Joomla certified.

    • One-time Additions

      • Install recommended Joomla system/user tools (Backup, Cache,Editor, User Groups, Quick Links)
      • Setup Google Analytics and Google Webmaster Tools
      • Optimize for Google Webmaster best practices
    • Site Security

      If your website gets hacked, we will fix it and give you a year of free maintenance. We add server security rules, two firewalls, geoblocking, automated file reviews, and daily malware scans.

    • System Maintenance/Performance

      • Backups of website, database tables, and configuration files
      • Contracted deadline
      • Check website appearance on all browsers (IE8+) and mobile devices
    • Search Engine Optimization

      • Optimize Apache server, cache, and GZip settings
      • Improve page speed as rated by Google PageSpeed and Pingdom
      • Search Engine Friendly links
      • Generate updated sitemap and submit to search engines
    • Reporting

      • Monthly maintenance report
      • Google Analytics with automated reports
      • Google Webmasters with malware monitoring
      • Summary of all contact forms
    • Training

      • Monthly instructional webinar answering specific questions of attendees
      • Access to over 100 online tutorials
      • Access to over 20 video training sessions

Maintenance Plan Options

  • Budget
  • Maintenance Only
  • Monthly
  • Monthly
  • within 72 hrs
  • Monthly
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • Standard
  • 2 hours
  •  
  • Weekly
  • Weekly
  •  
  • within 72 hrs
  • Weekly
  •  
  • Monthly
  • 2 Hours*
  •  
  • Monthly
  •  
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 4 Business Days
  • Premium
  • 3 hours
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 1 Hour*
  • 3 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days
  • Enterprise
  • 4 hours
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 2 Hours*
  • 4 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days

* Hours are allotted for each month and do not rollover.

Maintenance FAQs

What type of work do support tickets cover?

The tickets cover a wide range; from content updates to Joomla configuration and CSS customization. We will also fix many hosting problems. Usually you will not get outside the scope unless you want to add new functionality that requires additional software licenses, need PHP customization to the source code, or exceed your hours for the month (then we give you a choice to put on hold till the following month or just add additional hours to the current month).

What SEO is part of maintenance?

All of our maintenance plans offer SEO; here are just a few

  • Add meta tags/keywords
  • Speed tests
  • Fix crawl errors 
  • Fix broken links,
  • Submit to sitemaps
  • Ensure site is mobile friendly
  • Protect against malware
  • Facebook Debuger

If you have unique SEO needs you can choose to use part of your ticket time on SEO.

What upgrades are run?

Any core Joomla upgrade will be run within 72 hours of release.  We do testing of new releases on a test site first to ensure there are no bugs in them.

We also upgrade all 3rd party extensions on your site.  As part of maintenance, we install several additional tools on your site like JCE Editor, Akeeba Backup, AdminTools, JW All Videos, and the many of the NoNumbers extensions.

Every month you will receive an emailed rollup of all software on your site that has been upgraded during that month.

What kind of website backups do you run?

We run weekly backups using Akeeba Backup and store them on your server and in our company Dropbox.  We can also upload them directly to your Dropbox or Amazon S3 if you prefer.

https://www.akeebabackup.com/products/akeeba-backup.html

Will you answer my questions as part of maintenance?

The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com.  

You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time.

We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials

Is there a commitment to a how many months of maintenance I sign up for?

Yes, we require a minimum of 3 months of maintenance.  After that our plans can be canceled by either party for any reason with a 2-week notice.

Do maintenance minutes roll over?

No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh.

Example:

You sign up for the standard plan which has 120 minutes and you have overages

  • Option 1  You authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes at $75/per hour.  
  • Option 2  You DO NOT authorize overages your ticket would be closed to account for the time used that cycle.  When the next cycle starts the ticket will be reopened and we would resume where we left off.
 you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  

What forms of payment do you accept for maintenance?

We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal.  Payments are drawn on the first of every month for the upcoming month.

How do I cancel my maintenance plan?

To cancel a plan, submit a ticket to us at support@yellowwebmonkey.com requesting your plan be canceled at least 2 weeks notice prior to the . You can also switch to a different plan should that fit your needs better. At the end of your last paid month, YellowWebMonkey will no longer update any aspect of your site.

Please note that once you cancel maintenance, YellowWebMonkey may not be available to make any future changes or updates to your site. Since we prioritize maintenance clients and development projects first, we rarely take on separate freelance projects because of our project load.

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