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Maintenance Features

  • Changes to your website with just an email

    We manage all content and functionality changes for you.  Just email in the changes or load to Dropbox.  Never have to login to your site again.

  • Full Team of Joomla Experts on Call

    Submit a support ticket with any issues, update requests, or questions and get a response same-day (Monday through Friday).  Tickets are resolved within three business days.  Managed by a Joomla certified administrator.

  • Joomla Core Upgrades Completed within 72 hours

    Don't worry about Joomla releasing new versions.  As soon as it is, we run extensive tests on it to make sure there are not bugs and it "plays nice" with all your extensions.  Then we automatically upgrade to the newest version.  This includes jumps from 2.5 to 3.2 as well as future jumps to 3.5 and 4.0.

  • Monthly Report Summary

    Every month we send a rollup report with all the upgrades completed, summary of support ticket activity, as well as your Google Analytics, pagespeed, and other tests rolled into one.

  • Training Resources for your Skill Level

    All maintenance clients get monthly one on one training via WebEx, invites to bi-monthly group training sessions, and access to over 100 Joomla tutorials.

Monthly Maintenance

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Our monthly maintenance plans essentially give you a webmaster to take care of your website for you.  All plans include preventative maintenance, security checks, backups, training, and a team on call if there are any problems on your website.  

Unlike other companies that take your money monthly without doing anything, we complete our 25 point checklist monthly to ensure your site is running optimally for security, speed, and SEO.  You get a report at the end of the month letting you know what actions were taken and the current status of your site.

Add to that an easy system to get help: 1) Support tab on your website, 2) Live Chat, 3) Email, or 4) ZenDesk help desk that will start working on issues immediately.  No more playing "Where's Waldo?" with your web designer.

YellowWebMonkey provides an experienced team of Joomla specialists that is on-call for your website’s needs as well as providing monthly improvements. Here are some things that distinguish us from other website providers:

Project Management

  • Contracted work order for your plan
  • Portal to submit tickets and view all work past/present (https://ywm.zendesk.com )
  • Veteran Owned Business
  • US company (Specialists in Alaska, California, South Carolina, and Texas)
  • Accept all major credit cards and auto-bill for convenience

All of our monthly maintenance packages include our 50-point Checklist completed once a month as well as a Monthly Webinar on using your site (open for questions). Here are some specifics on those services:

One-time Additions

  • Install recommended Joomla system/user tools (Backup, Cache,Editor, User Groups, Quick Links)
  • Setup Google Analytics and Google Webmaster Tools
  • Favicon/Apple Icon added to site
  • Define social media image (ie image pulled in Facebook post)

System Maintenance/Performance

  • Backups of website, database tables, and configuration files
  • Contracted deadline
  • Check website appearance on all browsers (IE8+) and mobile devices

Security

  • Monitored firewall
  • Monthly system checks
  • Ban list for any received spam
  • Database and Apache server modifications

Search Engine Optimization

  • Optimize Apache server, cache, and GZip settings
  • Improve page speed as rated by Google PageSpeed and Pingdom
  • Search Engine Friendly links
  • Generate updated sitemap and submit to search engines

Reporting

  • Monthly maintenance report
  • Google Analytics with automated reports
  • Google Webmasters with malware monitoring
  • Summary of all contact forms

Training

  • Monthly instructional webinar answering specific questions of attendees
  • Access to over 100 online tutorials
  • Access to over 20 video training sessions

The three plans differ by (1) Amount of time for content/site upgrades, (2) Amount of individual training (via WebEx), and (3) Response times and availability. Below is a chart describing those differences as well as our prices.

pdfMonthly Maintenance Plans

Upcoming Training

Maintenance Plan Options

  • Budget
  • $75 /mo.
  • Monthly
  • Monthly
  • within 72 hrs
  • Monthly
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • Standard
  • $225 /mo.
  •  
  • Weekly
  • Weekly
  •  
  • within 72 hrs
  • Weekly
  •  
  • Monthly
  • 2 Hours*
  •  
  • Monthly
  •  
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 4 Business Days
  • Premium
  • $300 /mo.
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 1 Hour*
  • 3 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days
  • Enterprise
  • $375 /mo.
  • Weekly
  • Weekly
  • within 72 hrs
  • Weekly
  • Monthly
  • 2 Hours*
  • 4 Hours*
  • Monthly
  • Monthly
    pay in advance
  • Cancel Any Time
  • 1 Business Day
  • 2 Business Days

* Hours are allotted for each month and do not rollover.

Maintenance FAQs

What type of work do support tickets cover?

The tickets cover a wide range; from content updates to Joomla configuration and CSS customization. We will also fix many hosting problems. Usually you will not get outside the scope unless you want to add new functionality that requires additional software licenses, need PHP customization to the source code, or exceed your hours for the month (then we give you a choice to put on hold till the following month or just add additional hours to the current month).

What SEO is part of maintenance?

All of our maintenance plans offer SEO; here are just a few

  • Add meta tags/keywords
  • Speed tests
  • Fix crawl errors 
  • Fix broken links,
  • Submit to sitemaps
  • Ensure site is mobile friendly
  • Protect against malware
  • Facebook Debuger

If you have unique SEO needs you can choose to use part of your ticket time on SEO.

What upgrades are run?

Any core Joomla upgrade will be run within 72 hours of release.  We do testing of new releases on a test site first to ensure there are no bugs in them.

We also upgrade all 3rd party extensions on your site.  As part of maintenance, we install several additional tools on your site like JCE Editor, Akeeba Backup, AdminTools, JW All Videos, and the many of the NoNumbers extensions.

Every month you will receive an emailed rollup of all software on your site that has been upgraded during that month.

What kind of website backups do you run?

We run weekly backups using Akeeba Backup and store them on your server and in our company Dropbox.  We can also upload them directly to your Dropbox or Amazon S3 if you prefer.

https://www.akeebabackup.com/products/akeeba-backup.html

Will you answer my questions as part of maintenance?

The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com.  

You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time.

We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials

Is there a commitment to a how many months of maintenance I sign up for?

Yes, we require a minimum of 3 months of maintenance.  After that our plans can be canceled by either party for any reason with a 2-week notice.

Do maintenance minutes roll over?

No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh.

Example:

You sign up for the standard plan which has 120 minutes and you have overages

  • Option 1  You authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes at $75/per hour.  
  • Option 2  You DO NOT authorize overages your ticket would be closed to account for the time used that cycle.  When the next cycle starts the ticket will be reopened and we would resume where we left off.
 you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  

What forms of payment do you accept for maintenance?

We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal.  Payments are drawn on the first of every month for the upcoming month.

How do I cancel my maintenance plan?

To cancel a plan, submit a ticket to us at support@yellowwebmonkey.com requesting your plan be canceled at least 2 weeks notice prior to the . You can also switch to a different plan should that fit your needs better. At the end of your last paid month, YellowWebMonkey will no longer update any aspect of your site.

Please note that once you cancel maintenance, YellowWebMonkey may not be available to make any future changes or updates to your site. Since we prioritize maintenance clients and development projects first, we rarely take on separate freelance projects because of our project load.

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Joomla Maintenance Plans

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