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We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal.  Payments are drawn on the first of every month for the upcoming month.

Yes, we require a minimum of 3 months of maintenance.  After that our plans can be canceled by either party for any reason with a 2-week notice.

All of our maintenance plans offer SEO; here are just a few

  • Add meta tags/keywords
  • Speed tests
  • Fix crawl errors 
  • Fix broken links,
  • Submit to sitemaps
  • Ensure site is mobile friendly
  • Protect against malware
  • Facebook Debuger

If you have unique SEO needs you can choose to use part of your ticket time on SEO.

No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh.

Example:

You sign up for the standard plan which has 120 minutes and you have overages

  • Option 1  You authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes at $75/per hour.  
  • Option 2  You DO NOT authorize overages your ticket would be closed to account for the time used that cycle.  When the next cycle starts the ticket will be reopened and we would resume where we left off.
 you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes.  

The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com.  

You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time.

We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials

Joomla Upgrade FAQs

If something goes wrong, can you restore the old site?

We always backup the existing website first. Also, we will build the new site in a subfolder so you can review prior to going live. Once you approve, we make the new site live and then re-back it up. For an additional cost, we will mail you a memory stick with an archive of the old site and backup of new site. Read More

Should I upgrade to Joomla 3.x?

YES. Joomla now recommends that brand new sites be built on Joomla 3.x. The majority of the upgrades we are doing are directly to Joomla 3.x. However, if your current templates and extensions are not available for Joomla 3.x, we will upgrade you to Joomla 2.5. If you contact us for an estimate, we will let you know what we recommend. Read More

How long will the upgrade take?

We can complete your upgrade in a week, however, we normally have several projects in our queue. The average turnaround time is 3-4 weeks but we can complete it quicker with a rush charge. Read More

What forms of payment do you accept?

We accept all major credit cards by phone (Mastercard, VISA, Discover, AMEX) and PayPal (send to email info@yellowwebmonkey.com ) We do accept personal checks; however, your project will not be set into our project schedule till the check clears. Read More

Will my new site work on all browsers?

Browsers are in the business of keeping up with the current trends in the market i.e smart phones and tablets, so your new site will not look or function the same on all browsers. We utilize the Google's support standards for browsers; current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version." http://googledocs.blogspot.com/2011/06/our-plans-to-support-modern-browsers.html Read More

What does "as is" mean?

When we upgrade sites we take great care to match the existing site as much as possible. However, we are not responsible for fixing existing typos, adjusting content, or fixing links/images that are currently broken on existing site. Read More

Can I subcontract the upgrade to you for one of my clients?

Yes. In fact, over 50% of our projects are for other web designers. We will not contact your client directly and will put your logo/design credits at the bottom of the website. Read More

Are Software/Extension License Fees Included?

Yes, they are included in the price of your estimate. That is one of the advantages of having a real web design company upgrade your site. We have developer licenses to all the major template clubs and extension websites. Many times this means you are getting hundreds of dollars worth of templates/extensions for the cost of your upgrade. Read More

What are your billing policies?

All invoices are due upon receipt. Late Fees After 30 days, the invoice is overdue. In the event Customer fails to make any of the payments set forth within the above time frame, a late charge will accrue at 8.0% per month. After 60 days, the Developers have the right to remove the Web Site until payment in full is paid. In the event Customer fails to make any of the payments referenced in this contract by the deadlines set forth, Developers have the right, but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove content from servers owned by Developers, (3) bring legal action. Customer is responsible for all costs and expenses not related to the design and development services, such as hosting, domain name registration, advertising, and any other service that is not described or covered by this Agreement. Read More

Do you give a discount for multiple sites?

Yes, we do. The amount of the discount depends on the number and complexity of the sites. The first website will be at full price and the discount applied to the subsequent ones. Read More

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