Unlike other companies that take your money monthly without doing anything, we complete our 50 point checklist monthly to ensure your site is running optimally for security, speed, and SEO. You get a report at the end of the month letting you know what actions were taken and the current status of your site.
Add to that an easy system to get help. No more playing "Where's Waldo?" with your web designer.
Here are some things that distinguish us from other website providers:
With YellowWebMonkey you get a full team: programmers, designers, project manager, and a marketing consultant. We're also one of 17 companies in the US that is Joomla certified.
If your website gets hacked, we will fix it and give you a year of free maintenance. We add server security rules, two firewalls, geoblocking, automated file reviews, and daily malware scans.
Monthly maintenance report Google Analytics with automated reports Google Webmasters with malware monitoring Summary of all contact forms
Bi-Monthly instructional webinar answering specific questions of attendees Access to over 100 online tutorials Access to over 20 video training sessions
We sent our maintenance clients a monthly message with recommended features and improvements that we can add to their websites. These monthly messages will also include updates on the "under the hood" items we already do proactively, links to new tutorials on our website, and dates for upcoming training webinars.
Any core Joomla upgrade will be run within 72 hours of release. We do testing of new releases on a test site first to ensure there are no bugs in them.
We also upgrade all 3rd party extensions on your site. As part of maintenance, we install several additional tools on your site like JCE Editor, Akeeba Backup, AdminTools, JW All Videos, and the many of the NoNumbers extensions.
Every month you will receive an emailed rollup of all software on your site that has been upgraded during that month.
We run weekly backups using Akeeba Backup and store them on your server and in our company Dropbox. We can also upload them directly to your Dropbox or Amazon S3 if you prefer.
The tickets cover a wide range; from content updates to Joomla configuration and CSS customization. We will also fix many hosting problems. Usually you will not get outside the scope unless you want to add new functionality that requires additional software licenses, need PHP customization to the source code, or exceed your hours for the month (then we give you a choice to put on hold till the following month or just add additional hours to the current month).
To cancel a plan, submit a ticket to us at email@example.com requesting your plan be canceled at least 2 weeks notice prior to the . You can also switch to a different plan should that fit your needs better. At the end of your last paid month, YellowWebMonkey will no longer update any aspect of your site.
Please note that once you cancel maintenance, YellowWebMonkey may not be available to make any future changes or updates to your site. Since we prioritize maintenance clients and development projects first, we rarely take on separate freelance projects because of our project load.
The maintenance includes a 1 hour one on one Webex training session that is specifically for any questions/training you have. You may also attend the twice monthly group training sessions we do (those are open to any of our past clients and ask are informal question/answer). The calendar for the group sessions is available at https://ywm.eventbrite.com.
You can send us questions at any time as tickets and we will reply and make a tutorial for you. Tickets do count against your total ticket time.
We also have an extension tutorial knowledgebase available at http://yellowwebmonkey.com/joomla-tutorials
No, minutes do not roll over from one cycle to the next; however, we have do allow for overages.If you sign up for the standard plan which has 120 minutes and you authorize overages you would be billed at the end of the cycle for any time that exceeds 120 minutes. If you do not authorize overages your ticket would be put on hold until the next maintenance cycle when your minutes refresh.
You sign up for the standard plan which has 120 minutes and you have overages
Yes, we require a minimum of 3 months of maintenance. After that our plans can be canceled by either party for any reason with a 2-week notice.
We setup reocurring billing of all major credit cards (Mastercard, VISA, Discover, AMEX) or PayPal. Payments are drawn on the first of every month for the upcoming month.
All of our maintenance plans offer SEO; here are just a few
If you have unique SEO needs you can choose to use part of your ticket time on SEO.