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Support Credit System for YellowWebMonkey Clients

Posted by Jill Britt
Jill Britt
Jill is originally from WV where she received a B.S. in Business Administration
User is currently offline
on Monday, 30 August 2010
in YellowWebMonkey Happenings

YellowWebMonkey Web design has created a system to offer timely, dependable and cost effective support to our clients.  Below you will find the particulars of the Support Credit System listed.

Credits may be used by YWM clients for specific web design work where one credit is worth approximately 30 minutes of work.  Below are examples of basic occurrences.  When client submits request, they will receive an exact time/cost estimate before any work begins.  Client must approve work via email before YWM will begin.

TYPE OF WORK

EXAMPLE

TIME ESTIMATE

# CREDITS

Updates to website

Upgrade to newest Joomla version

.5 hrs

1

Add new features

Add Twitter feed to website

.5 hrs

1

Add content

Add new articles with pictures

.5 hrs

1

Add content

Add events on calendar for the month

.5 hrs

1

Add content

Add new folder of pictures to photo gallery

.5 hrs

1

Tutorial

Personalized tutorial on how to add new products to shopping cart

1 hr

2

Virtual Training

Training via GoToMeeting

1 hr

2

Onsite Training

Training at office/starbucks

1 hr

2*

*Onsite training incurs additional cost for travel.

  • Existing web site design clients receive 2 credits
  • Contracts for new website design projects will include 6 credits
  • Customers may purchase additional support credits as part of initial contract or at a later date.
  • Support Credits do not expire
  • Warranty work is performed outside the Support Credit system
  • Work beyond this scope will be performed on a time/$ estimate as prescribed by YWM .
  • Credits used for training or tutorials can be redeemed for online training through GoToMeeting or onsite instruction.  On site instruction will involve additional travel cost as prescribed by YWM
  • Credits are valued at $40/credit, but may be purchased at a discounted price in bundles. (no partial credits redeemed)

Bronze

Silver

Gold

Platinum

CREDITS

1

5

10

20

TOTAL COST

$40

$187.50

$350

$500

TOTAL WORK

.5 hrs

2.5 hrs

5 hrs

10 hrs

PRICE PER

$40

$37.5

$35

$25

 

To submit a request visit http://www.yellowwebmonkey.com and Submit a Support Ticket at the bottom of our homepage.

  • Work can take up to 2 weeks depending upon our project load
  • Exact date of completion supplied upon receipt of request
  • Expedited work can be completed within 72 hours for double Credits

 

Contact us at support@yellowwebmonkey.com for additional information

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Jill is originally from WV where she received a B.S. in Business Administration from Fairmont State University. She has lived in 12 states across the country and now splits her time between Waco, TX and Charleston, SC. After owning an inn north of Seattle, Jill started Innconnections, a quality assurance and consulting company to the hospitality industry. Owning her own business created an interest in web design. Now she is the administrative assistant for the YellowWebMonkey Design team. She has the opportunity to work behind the scenes assisting the team and learning along the way.
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