YellowWebMonkey Web Design
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Support Credit System for YellowWebMonkey Clients
YellowWebMonkey Web design has created a system to offer timely, dependable and cost effective support to our clients. Below you will find the particulars of the Support Credit System listed.
Credits may be used by YWM clients for specific web design work where one credit is worth approximately 30 minutes of work. Below are examples of basic occurrences. When client submits request, they will receive an exact time/cost estimate before any work begins. Client must approve work via email before YWM will begin.|
TYPE OF WORK |
EXAMPLE |
TIME ESTIMATE |
# CREDITS |
|
Updates to website |
Upgrade to newest Joomla version |
.5 hrs |
1 |
|
Add new features |
Add Twitter feed to website |
.5 hrs |
1 |
|
Add content |
Add new articles with pictures |
.5 hrs |
1 |
|
Add content |
Add events on calendar for the month |
.5 hrs |
1 |
|
Add content |
Add new folder of pictures to photo gallery |
.5 hrs |
1 |
|
Tutorial |
Personalized tutorial on how to add new products to shopping cart |
1 hr |
2 |
|
Virtual Training |
Training via GoToMeeting |
1 hr |
2 |
|
Onsite Training |
Training at office/starbucks |
1 hr |
2* |
*Onsite training incurs additional cost for travel.
- Existing web site design clients receive 2 credits
- Contracts for new website design projects will include 6 credits
- Customers may purchase additional support credits as part of initial contract or at a later date.
- Support Credits do not expire
- Warranty work is performed outside the Support Credit system
- Work beyond this scope will be performed on a time/$ estimate as prescribed by YWM .
- Credits used for training or tutorials can be redeemed for online training through GoToMeeting or onsite instruction. On site instruction will involve additional travel cost as prescribed by YWM
- Credits are valued at $40/credit, but may be purchased at a discounted price in bundles. (no partial credits redeemed)
|
|
Bronze |
Silver |
Gold |
Platinum |
|
CREDITS |
1 |
5 |
10 |
20 |
|
TOTAL COST |
$40 |
$187.50 |
$350 |
$500 |
|
TOTAL WORK |
.5 hrs |
2.5 hrs |
5 hrs |
10 hrs |
|
PRICE PER |
$40 |
$37.5 |
$35 |
$25 |
To submit a request visit http://www.yellowwebmonkey.com and Submit a Support Ticket at the bottom of our homepage.
- Work can take up to 2 weeks depending upon our project load
- Exact date of completion supplied upon receipt of request
- Expedited work can be completed within 72 hours for double Credits
Contact us at support@yellowwebmonkey.com for additional information
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Posted by get targeted twitter followers on Monday, 29 November 1999Support Credit System for YellowWebMonkey Clients - YellowWebMonkey Web Design ...
